Legal
Privacy Policy
Last updated: 26 August 2026
Melbourne Arbor & Garden Care (ABN 90 396 413 290) is committed to protecting your privacy in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains what personal information we collect through this website, why we collect it, and what we do with it.
The information we collect
We collect personal information when you contact us directly through this website. Depending on which form you use, this may include your name, email address, phone number, property address, and any details you give us about the service you're enquiring about.
We do not require you to create an account to use this website, and we do not process any online payments through it.
How we collect it
We collect personal information directly from you, through the enquiry form on our Contact page, the Request a Quote form, or when you call or email us using the details published on this website.
How we use it
We use your personal information to respond to your enquiry, prepare and provide a quote, schedule and carry out any work you book with us, and to follow up afterward if needed. We do not use your information for any purpose beyond what you contacted us for, and we do not send marketing communications unless you separately agree to that.
Who we share it with
We do not sell or trade your personal information. We may share relevant details, such as your name, address and job details, with subcontractors or crew members directly involved in carrying out work at your property. We may also disclose information where required by law, such as a council permit application made on your behalf for tree work.
Cookies and website analytics
This website does not currently use cookies or third party analytics or advertising tools. If that changes in future, this policy will be updated to describe what's used and why before it goes live.
Data storage and security
Information you submit through this website is stored securely on our website hosting and business email systems. We take reasonable steps to protect it from misuse, loss, and unauthorised access, and we keep it only for as long as it's needed for the purpose it was collected for.
Access and correction
You can ask us for a copy of the personal information we hold about you, or ask us to correct it, at any time using the contact details below. We'll respond within a reasonable timeframe.
Complaints
If you have a concern about how we've handled your personal information, contact us first using the details below so we can try to resolve it directly. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time as our website or business practices change. The date at the top of this page shows when it was last updated.
Contact us
Melbourne Arbor & Garden Care
ABN 90 396 413 290
Phone: 0432855961
info@treeandgardencare.com.au